Refund policy

We stand behind the products we create. In the unfortunate event that you are not happy with the quality of your order, have received an incomplete or incorrect order, or believe your product is defective, please contact us at help@cogzart.com so we can make things right.

In case of a return, you may choose another item of the same value.

Eligibility for Replacement or Return

To be eligible for a replacement or return:

  1. You must inform us within 72 hours of receiving your order and return the product within 10 days of placing your order.
  2. The item must be unused, with all labels and original packaging intact.

Replacement

To request a replacement:

  1. Go to the Contact Us page on our website and fill out the form with your details and order information.
  2. In the message section, provide the reason for your replacement request.
  3. Once we receive your request, our team will review it and get back to you within 2–5 working days.
  4. If your request is approved, a replacement order will be created using the same shipping speed as your original order.
  5. You will need to return the original item within 30 days to avoid being charged for both the original and replacement items.
  6. The replacement order may be shipped only after you have shipped the original item(s) back to CogZart. We recommend sending the original item(s) back as soon as your replacement request has been approved.

Replacements or Returns Are Not Accepted If:

  1. The return request is made outside the specified time frame.
  2. The product is made to order, personalised, or customised.
  3. The product has been shipped internationally, outside India.

Return

Please email us at help@cogzart.com within 72 hours (1–3 days) of receiving your product.

Please include:

  • Your order number
  • A description of the issue
  • A photo or video showing the issue

Make sure to retain the original invoice, tags, and packaging.

Please allow 2–3 business days for our team to review your request and get back to you.

Once our team has contacted you regarding your replacement or return request, you will be asked to ship the product back to us. The return address will be provided via email.

Replacement and return shipping costs are to be borne by the buyer.

Refunds

We offer refunds only if the item has a manufacturing defect.

Refunds are issued only for products returned in their original condition.

Once the returned product has been received and approved:

  1. The full eligible amount will be refunded, excluding shipping charges, duties, and taxes, if applicable.
  2. The refund will be issued to the same payment method or bank account used for the original purchase.
  3. Please allow 15–25 working days for the refund to be processed after we receive the returned product.

Cancellation

Orders can be cancelled within 24 hours of placing the order.

  1. To cancel an order, email us at help@cogzart.com with your order details as soon as possible, as some orders may be shipped immediately.
  2. If your order is successfully cancelled within 24 hours, the refund will be processed to the same payment method within 10–15 business days.

Process for Refunds, Replacements or Cancellations

For any refund, replacement, return, or cancellation request:

  1. Email us at help@cogzart.com or visit our Contact Us page.
  2. Our team will personally review your request and reach out to you with further assistance.

Contact Us:
https://shop.cogzart.com/pages/contact