Privacy policy

The CogZart Platform is made available by QWERTY INK LLP (“Company”, “QWERTY”, “our”, “us”), having its registered office at 906, Lodha Supremus, Tulsi Pipe Road, Parel – 400013, Mumbai, Maharashtra, India.

To provide you with our Services and the QWERTY Platform, we need to collect certain information about you. The manner in which we collect, share, process, and store this information is set out in this User Privacy Policy (“Policy”).

This Policy references and incorporates our Terms of Use, available at:
https://shop.cogzart.com/policies/terms-of-service 

Capitalised terms used in this Policy but not defined here shall have the meanings given to them in the Terms of Use and Cookie Policy.

We strongly recommend that you review these Terms before using the QWERTY Platform.

If you have any questions regarding the handling or deletion of your personal data, you can contact our Grievance Officer at:

help@cogzart.com

By using our Services, you agree to our Terms and data collection practices and authorise us to process your data as provided by you for the use of the QWERTY Platform, Goods, or Services.

Children’s Privacy

We strongly believe in protecting the privacy of children.

Use of or access to the Services by anyone under 13 years of age is prohibited.

We do not knowingly collect or maintain User Data on the QWERTY Platform from persons under 13 years of age, and no part of the Platform is directed towards persons under 13.

If you are under 13 years of age, please do not use or access the QWERTY Platform.

If we become aware that User Data belonging to a person under 13 years of age has been collected without verified parental consent, we will take appropriate steps to delete such information.

Updates to This Policy

We may update this Policy from time to time.

Your continued use of our Services after an update constitutes acceptance of the revised Policy to the extent permitted by law.

If we make significant changes, we will notify you in advance where required.

We encourage you to periodically review this Policy for the latest information about our privacy practices.

1. What Data or Information Do We Collect From You?

We collect various types of information and data (“User Data”) during your use of the QWERTY Platform.

Some of this information may be classified as personal information or sensitive personal information.

The User Data we collect may include:

Account Information

Information you provide while creating a User Account, including:

  • Name
  • Photograph
  • Email address
  • Age
  • Country
  • Date of birth
  • Phone number
  • Other information entered into your User Account

If you link an SNS Account with your User Account, we may also collect publicly available information and credentials provided through that SNS Account.

Information You Provide to Us

We may collect and store information you provide outside your basic User Account information, including:

  • Feedback
  • Comments
  • Complaints
  • Emails
  • Information shared over phone calls
  • Survey responses
  • Contest entries
  • Public forum submissions
  • Information entered into forms

Calls made to our helpline may also be recorded.

Usage and Technical Information

When you access the QWERTY Platform, we may collect information including:

  • Pages or sections visited
  • Order in which pages were visited
  • Date and time of visits
  • Hyperlinks clicked
  • Referring URLs
  • IP address
  • Operating system
  • Browser software
  • Internet Service Provider
  • Approximate geographic location

We may also use cookies, web beacons, and similar technologies.

Transaction Information

We may collect transaction-related information, including:

  • Type of Services requested
  • Products ordered
  • Date and time of purchase or Service
  • Amount paid
  • Payment method

If someone uses your promotional code, we may associate your name with that person and their use of the QWERTY Platform.

Information From Third Parties

We may receive information about you from third parties, including:

  • Business partners
  • Technical subcontractors
  • Analytics providers
  • Search information providers

Such information may be combined with data collected through the QWERTY Platform.

Cookies and Similar Technologies

We may use cookies, tracking pixels, and similar technologies to understand how you navigate the Platform and to learn your preferences.

Cookies are small text files stored on your device.

We may use:

  • Session cookies, which disappear after you close your browser
  • Persistent cookies, which remain on your device and may be accessed when you return to the Platform

Processing Outside India

Subject to applicable laws, we may process sensitive and personal data outside the territorial borders of India.

We shall store sensitive personal data and any critical personal data, as notified by appropriate governmental authorities, in accordance with applicable laws.

Information From Other Sources

We may receive information from other sources, such as updated delivery or address information from carriers, which may be used to correct our records and facilitate future deliveries.

2. How Is the Collected Information and Data Used?

Your User Data may be used to provide Services, improve the QWERTY Platform, and enable new features.

We may use User Data to:

  1. Create and update User Accounts.
  2. Enable Services.
  3. Facilitate payments.
  4. Offer, process, or facilitate payments for our Services.
  5. Track and share the progress of courses and video players.
  6. Enable features that allow you to share information with other people, including feedback about Platform Educators and Course Content.
  7. Perform internal operations required to provide our Services, including troubleshooting software bugs, resolving operational issues, conducting analysis, testing and research, and monitoring usage and activity trends.
  8. Provide customer support, resolve concerns, and train customer service executives.

We may also use User Data for research, analysis, and product development to improve the QWERTY Platform interface and user experience.

This may also help us create automated actions for events such as fraud detection or account termination.

We may use User Data to communicate with you through notifications, emails, or other messages.

We may also use User Data for marketing and promotional purposes, including sharing:

  • Feedback
  • Ratings
  • Screen names
  • Photographs, where applicable

Such promotional activity may include hoardings, banners, pamphlets, and other marketing materials.

We may also use User Data to develop automated decision-making capabilities that help improve and scale the Platform and Services.

User Data may also be used to investigate claims or disputes, comply with applicable laws, respond to regulators or government authorities, and address official inquiries.

3. Do We Share Your User Data? If So, With Whom?

Yes. We may share User Data with service providers and other third parties where necessary to provide our Services.

Information Visible to Other Users

You and other Users may be able to view certain basic information about each other, including:

  • Name
  • Photograph
  • Age
  • Other publicly visible User Data
  • Ratings
  • Comments
  • Feedback

If available, you may choose to make your account private so that information is hidden from other Users, although the Platform will still be able to access your information.

Service Providers

We use service providers, vendors, and contractors (“Contractors”) to assist us in providing Services.

These Contractors may have limited access to User Data where reasonably necessary to perform their services.

This may include vendors and suppliers providing:

  • Technology
  • Platform maintenance
  • Services
  • Content
  • Operational support

Subsidiaries, Affiliates, and Holding Companies

We may share User Data with our subsidiaries and affiliates to help provide Services or process data on our behalf.

Change in Control

In connection with a corporate restructuring, merger, sale of assets, or similar transaction, we may disclose databases and information collected during our operations.

Third-Party Services

The QWERTY Platform may allow you to connect with third-party websites, products, or services that we do not control.

Your use of those services is governed by their respective privacy policies.

We recommend reviewing those privacy policies before using third-party services.

Government and Legal Requirements

We may disclose information where requested by governmental authorities or law enforcement agencies or where disclosure is required to comply with applicable laws, regulations, or legal processes.

4. What Is Our Data Retention Practice?

We retain User Data only for as long as necessary for the purposes for which it was collected and processed.

The length of time for which we retain information may depend on:

  • The purpose for which it was collected
  • Applicable legal requirements
  • The need to establish, exercise, or defend legal rights

There may be multiple legal grounds requiring us to retain certain User Data.

5. What Are Your Rights Regarding Your Data?

We want you to have appropriate control over your personal data.

Subject to applicable law, you may have the following rights:

Right to Correct Your Data

If personal data provided by you is inaccurate, incomplete, or outdated, you may request that it be corrected or updated.

Please ensure that information provided to us is accurate and current so that your use of the Services is not interrupted.

Right to Restrict Use

You may request that we restrict the use of your data where its use may be unlawful or where the information is inaccurate.

Right to Access Your Data

You may request confirmation as to whether your personal data is being processed and request a copy of the personal data we hold about you.

We aim to respond to such requests within the period required by applicable law.

Right to Erasure

You may request deletion of your personal data without undue delay where the data is no longer required for the purposes for which it was collected, subject to applicable legal requirements.

Right to Data Portability

You may request a copy of the information we hold about you in a structured, commonly used, and machine-readable format.

Right to Opt Out of Promotional Communications

You may opt out of receiving promotional emails from us by writing to us or following the unsubscribe instructions contained in those communications.

Even if you opt out of promotional communications, we may still send you non-promotional or service-related communications.

Residual and Legally Required Information

Certain residual information may remain in our databases, access logs, or other records.

Some personal data may also need to be retained to comply with legal obligations.

When you contact us with a data-related request, we may ask you to provide information necessary to verify your identity.

6. What Is Our Data Security Practice?

We consider the confidentiality and security of your information to be extremely important.

We use industry-standard physical, technical, and administrative security measures, as required by applicable law, to protect User Data.

We will not share your User Data with third parties except as provided in this Policy or where disclosure is permitted or required by law.

However, the Internet is not a completely secure environment.

We cannot guarantee that:

  • Unauthorised third parties will never circumvent our security systems
  • Information transmitted over the Internet will never be intercepted

You are responsible for protecting your login information.

Please note that email communications are generally not encrypted and should not be considered completely secure.

7. Communications We Send to You

We may send Service-related announcements when we consider them necessary.

These may include communications relating to:

  • Platform maintenance
  • Security
  • Privacy
  • Administration
  • Service interruptions

Such communications may be sent through SMS, where applicable, or email.

8. Privacy Contact Information

We welcome your questions and comments regarding the privacy practices of our website.

For privacy-related queries, please contact:

QWERTY INK LLP
Email: dpo@theqwertyink.com